Who Handles Shipping?

Orders placed through a third-party SonoVive checkout are fulfilled under the seller's current shipping terms. This website does not warehouse, pack, or dispatch products and cannot independently confirm the status of an individual order.

Processing and Delivery Estimates

Processing times and transit estimates can vary by destination, carrier, stock availability, weather, customs procedures, and peak-season demand. Review the delivery estimate shown during checkout and in your confirmation email. Any time frame displayed on a sales page should be treated as an estimate rather than a guarantee.

Shipping Charges and International Orders

Shipping fees, taxes, duties, and import charges depend on the destination and the seller's current offer. International customers should check whether customs charges or local taxes are payable before completing an order.

Tracking and Delays

If tracking is provided, use the carrier link in your dispatch email. For a parcel that appears delayed, contact the seller or carrier using the details in your order confirmation. Allow for additional time during customs inspection or unexpected carrier disruption.

Incorrect Address or Damaged Parcel

Contact the seller promptly if you entered an incorrect address or received a damaged package. The seller's policy will determine whether an address can be changed, a replacement can be sent, or a claim can be opened.

Returns and Refunds

Shipping and return arrangements are separate from any money-back guarantee. Read the seller's current refund policy before ordering, including the return address, deadline, condition requirements, and responsibility for return postage.

Contact

For order-specific shipping help, contact the merchant identified in your purchase confirmation. For questions about this website, email [email protected].